Space Vanta is committed to providing a reliable shopping experience. If there is an issue with your order or the products you receive, please contact our customer service team as soon as possible.

1. Damaged, Defective, or Incorrect Items

If your order arrives with:

• A damaged product
• A defective product
• An item that does not match your order

please contact us as soon as possible after delivery.

To help us review the issue, please provide:

• Your order number
• Clear photos of the product and packaging
• A video when necessary
• A brief description of the issue

After reviewing and confirming the issue, Space Vanta will provide an appropriate resolution.

For confirmed product-related issues, the applicable product cost and original shipping cost will be refunded to the original payment method within 48 hours after the refund is approved.

Please note that the actual time for the funds to appear in your account may vary depending on your bank or payment provider.

2. Refunds for Personal Reasons

Refund requests caused by personal reasons may include:

• No longer wanting the product
• Changing your mind
• Not liking the product
• The product not being suitable for your needs
• Ordering the wrong item
• Other reasons unrelated to product quality

Orders Not Yet Shipped

If your order has not yet been shipped, you may request a cancellation.

Once the cancellation is approved, the payment will be refunded to the original payment method within 48 hours.

Orders Already Shipped

If your order has already been shipped:

• The product cost may be refunded according to the applicable return process.
• Original shipping charges are non-refundable.
• Any return shipping costs must be paid by the customer.
• For international orders, customers are responsible for all costs associated with returning the product unless the return is caused by a confirmed product issue or an error on the part of Space Vanta.

Refunds will be processed after the applicable return requirements have been completed and the return has been reviewed.

3. Product Exchanges

If you would like to exchange an item after receiving your order for personal reasons, such as wanting a different product or changing your selection, you may be responsible for:

• Return shipping costs
• New shipping costs
• Any difference in product price

If the replacement product costs more, the price difference must be paid before the replacement is shipped.

If the replacement product costs less, any applicable refund will be processed according to the approved exchange arrangement.

Please contact customer service before sending any product back.

4. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Space Vanta is not responsible for delivery failures, delays, additional shipping charges, or returned shipments caused by:

• Incorrect address
• Incomplete address
• Incorrect postal or ZIP code
• Incorrect recipient information
• Failure to provide required delivery information
• Other customer-provided information that prevents successful delivery

Refunds will not be issued for orders that cannot be delivered due to incorrect or incomplete information provided by the customer.

If you need to change your shipping address after placing an order, please contact us as soon as possible.

If the order has not yet shipped, we will do our best to update the address.

If additional shipping costs are required, these costs must be paid by the customer.

5. International Order Confirmation

For international orders, Space Vanta’s customer service team may contact you by email before shipment to confirm:

• Product information
• Shipping address
• Recipient information
• Other necessary delivery details

If we do not receive a response within 24 hours, the order will be considered confirmed and the product and shipping information will be treated as correct.

Space Vanta may then proceed with shipment using the information provided in the order.

Customers are responsible for reviewing their order and shipping information carefully before placing an order and during the confirmation process.

6. International Returns

International returns may involve additional shipping costs and logistical requirements.

Unless the return is caused by a confirmed product defect, damage, incorrect item, or an error attributable to Space Vanta, the customer is responsible for applicable return shipping costs and other costs associated with returning the order.

Customers should contact Space Vanta before arranging an international return. Do not send products back without receiving return instructions from our customer service team.

7. Refund Processing

Once a refund has been approved, Space Vanta will process the refund to the original payment method within 48 hours.

The time required for the refunded amount to appear in your account depends on your bank, card issuer, or payment provider and may take additional business days.

8. Contact Us

For return, refund, exchange, or order-related assistance, please contact our customer service team:

Email:
huzetao@spacevanta.com

Customer Service Hotline:
(+86) 15916993110

WhatsApp:
(+86) 13377730863