Order Tracking

Last updated: November 2026

 

• After receiving your order, Space Vanta reviews the delivery address and product list before handing the goods over to the shipping carrier.
• For orders outside Hong Kong, if we request confirmation and receive no response within 12 hours, the submitted address and product list will generally be treated as accepted.
• Shipment tracking updates begin when the goods reach the relevant port or airport and the carrier starts reporting transportation milestones.
• Automatic email updates are enabled by default. You can opt out of ongoing tracking notifications for an individual order, while still receiving final delivery confirmation.

 

Order Verification & Dispatch

 

After receiving your order, Space Vanta conducts two preliminary checks:

 

* Address Check — We review the delivery address to identify missing, incomplete or potentially incorrect information.

* Product List Check — We review the items in your order to confirm the product list and relevant order details.

 

If clarification or confirmation is required, we may contact you by email before proceeding.

 

For orders outside Hong Kong, if we request confirmation and receive no response within 12 hours, the submitted delivery address and product list will generally be treated as accepted and valid for order processing.

 

This 12-hour default confirmation arrangement does not apply to Hong Kong orders.

 

Once the checks are completed and the order details are considered valid, the goods will be handed over to the relevant shipping carrier for transportation to the departure port or airport.

 

Tracking Information

 

Shipment tracking does not necessarily begin immediately when your order is handed over to the carrier.

 

After the goods are transferred for transportation, the shipment will proceed to the relevant port or airport. Tracking updates from Space Vanta begin from the port or airport arrival stage and subsequent departure milestones, such as vessel departure or aircraft departure.

 

Once the carrier provides the relevant tracking number and shipment details, Space Vanta will share the available information with you by email.

 

Please note that tracking availability depends on the carrier’s reporting system. If the carrier does not report a particular shipment event or tracking update to us, we cannot provide real-time information about that event.

 

Automatic Email Updates

 

Automatic shipment notifications are enabled by default.

 

As the carrier reports new transportation information to us, Space Vanta will share the available updates with you by email.

 

Our aim is to keep you informed throughout the transportation process without requiring you to repeatedly check your tracking number.

 

The frequency and level of detail of these notifications depend on the information made available by the carrier.

 

What Updates You May Receive

 

Depending on the shipping method, destination and information reported by the carrier, you may receive email updates covering important transportation stages, such as:

 

• Port / Airport Arrival — Your shipment has reached the relevant departure port or airport.
• Vessel / Aircraft Departure — Your shipment has departed by sea or air.
• Destination Arrival — Your shipment has arrived at the destination port or relevant transportation hub.
• Customs Processing — Your shipment has entered customs clearance.
• Customs Delays or Inspection — The shipment is undergoing additional inspection or has encountered a customs-related delay, where reported by the carrier.
• Final Delivery — Your shipment has been delivered.

 

Not every shipment will generate every type of notification. Updates are dependent on the transportation route, shipping method and information supplied by the carrier.

 

If a carrier does not provide us with a particular update, we cannot independently confirm or communicate that tracking event as a real-time shipment status.

 

Track Your Shipment Independently

 

Once you receive your tracking number and carrier details, you can use the information to access the carrier’s tracking service and check the latest available shipment status independently.

 

Please note that carrier tracking systems may take time to register new scans. A temporary lack of updates does not necessarily mean that your shipment has stopped moving.

 

The availability of information on the carrier’s own tracking platform may also differ from the updates reported directly to Space Vanta.

 

Managing Tracking Notifications

 

Automatic shipment progress emails are enabled by default.

 

If you prefer not to receive ongoing shipment notifications, you can opt out for an individual order in either of the following ways:

 

• When placing your order: Add a note requesting that shipment progress emails be disabled for that order.
• After receiving a tracking email: Use the notification opt-out option provided in the email.

 

Once your request has been applied, Space Vanta will stop sending routine transportation updates for that specific order.

 

Opting out does not cancel the shipment or affect the carrier’s tracking service. You can still use your tracking number to check the shipment independently.

 

Delivery Confirmation

 

Even if you opt out of ongoing tracking notifications, Space Vanta will still send you a final email when the carrier confirms that your order has been delivered.

 

This ensures that you receive confirmation of the shipment’s completion without receiving routine transportation updates along the way.

 

Space Vanta — Stay Informed, Without the Extra Searching.