At Space Vanta, we aim to provide a smooth and reliable shopping experience.

If you need assistance with your order, please find answers to common order-related questions below or contact our customer support team.

Order Confirmation

How Do I Confirm My Order Details?

After completing payment, you will receive an order confirmation.

Please carefully review:

• Product details
• Quantity
• Shipping address
• Contact information

If you notice any incorrect information, please contact us as soon as possible.

Order Changes & Cancellation

Can I Change My Order?

If your order has not entered the processing or shipping stage, you may contact our customer support team to request changes, including:

• Shipping address
• Contact information
• Product quantity (depending on availability)

Please note that we cannot guarantee changes after order processing has started.

Can I Cancel My Order?

You may request order cancellation before your order has been shipped.

Once cancellation is approved, refunds will be processed according to our Return & Refund Policy.

Orders that have already entered the shipping process may not be eligible for cancellation.

Order Status

How Can I Check My Order Status?

Space Vanta currently does not provide a public tracking page on our website.

After your order has been processed and handed over to the shipping carrier, we will send shipping information to you via Email.

The shipping information may include:

• Shipping carrier name
• Tracking number (when available)
• Delivery information

Please ensure that your email address is correct when placing your order so you can receive important updates.

Can I Receive Order Updates Through Other Channels?

If you prefer to receive order or shipping updates through other communication methods, such as:

• WhatsApp
• Other contact methods

Please contact Space Vanta customer support in advance and let us know your preferred communication method.

We will assist whenever possible.

I Haven’t Received My Shipping Information. What Should I Do?

If your order has been shipped but you have not received shipping information, please contact us and provide:

• Order number
• Email address used for the order
• Recipient name

Our team will assist you in checking the order status.

International Address Changes

Can I Change My Shipping Address?

If you need to update your shipping address, please contact us as soon as possible.

Before shipment:

We will try our best to update your address.

After shipment:

Address changes may not be possible. Any additional shipping costs caused by address changes will be the responsibility of the customer.

Customers are responsible for providing accurate and complete shipping information when placing an order.

Customs & Delivery Delays

Will Customs Affect My Order?

International shipments may be subject to customs procedures depending on the destination country.

Delivery times may be affected by:

• Customs clearance
• Local carrier operations
• Public holidays
• Weather conditions
• Other circumstances outside Space Vanta’s control

Space Vanta will provide available shipping information, but customs processing times are determined by local authorities and carriers.

Payment & Order Issues

What If My Payment Was Completed but I Did Not Receive an Order Confirmation?

If payment has been completed but you have not received an order confirmation, please contact our customer support team.

Please provide:

• Payment confirmation
• Transaction details
• Email address used for purchase

We will assist you in verifying your order.

Contact Customer Support

If you need further assistance with your order, please contact Space Vanta Customer Support.

Email:

huzetao@spacevanta.com

Customer Service Hotline:

(+86) 15916993110

WhatsApp:

(+86) 13377730863